How to improve sales with effective internal sales and sales management communication

Improve Sales with Effective Internal Sales and Sales Management Communication

  1. XComms Direct
    Improve Sales with Effective Internal Sales and Sales Management Communication
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    How to improve sales with effective internal sales and sales management communication
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    • 1. IMPROVE SALES WITH EFFECTIVE COMMUNICATION
    • 2. Improve Sales with Effective Internal Sales and Sales Management Communication Effective communication with those responsible for developing business is absolutely crucial. Not only do your employees need to feel connected for their own feelings of job satisfaction but without effective communication Truly Understanding what sales representatives know or don’t know in those crucial times when they need to know it should cast doubt as to whether or not the customer in the end is actually being informed properly about the product or service they are being asked to purchase. “The Single Biggest Problem in Communication … Is The Illusion That It Has Actually Taken Place” -GBS
    • 3. Improve Sales with Effective Internal Sales and Sales Management Communication How Lack of Communication With Sales Staff Can Lead to Negative Results Dissatisfied customer and Revenue Loss Ill-Informed sales representatives negatively impact sales closing targets and customer retention. A customer who thinks a product will perform a certain way but eventually is surprised when the performance did either not entirely live up to what their sales person told them it would do for them or completely didn’t satisfy the need they had when they agreed to initially purchase. Keeping sales employees up to date with current and relevant information is a quick, easy and affordable way to improve performance at every level and maintain accountability.
    • 4. Improve Sales with Effective Internal Sales and Sales Management Communication How Lack of Communication With Sales Staff Can Lead to Negative Results cont’d Poor Performance = High Turnover and Costly Hiring Expenses Like losing customers, replacing sales employees can be time consuming and expensive. Not considering whether or not poor sales performance is directly related to poor communication from senior management, training, supervisors or even executives can result in making the same mistakes repeatedly. Trusting employees responsible for delivering directives or general information is important… However being able to measure the effectiveness of communication is crucial.
    • 5. Improve Sales with Effective Internal Sales and Sales Management Communication How Lack of Communication With Sales Staff Can Lead to Negative Results cont’d Low Morale FACT: Ineffective Communication Lowers Morale From confusion, frustration to even internal conflict; Lack of or Poor Communication will certainly have an impact on the direction of any company. The only way a company can achieve it’s goals and maintain standards without an effective communication process is purely by accident. From the top on down everyone in a organization needs to know the direction of the company and what part they play in it’s development. Creating and communicating the company’s vision, values and goals are key to keeping an organization’s cycle of production at peak levels.
    • 6. Improve Sales with Effective Internal Sales and Sales Management Communication So how can you improve internal communication at your organization? First you need to identify what is not working… There are great tools for internal communication that you may already have but: •How do you measure it’s effectiveness? •Are you getting everything you can out of your current resources? •Are the employees retaining the information? •Are they actually utilizing these resources?
    • 7. Improve Sales with Effective Internal Sales and Sales Management Communication Examples of communication channels that are overused, underused, misused or just not being taken advantage of: Email: Email is not what it used to be. People get a lot of email and there is no way to tell with an email if it is being received when it should be received or if it is being understood. Email Facts: •Users determine how emails are received, prioritized, viewed and when they are saved. •Users can (and most often do) disable "Read Receipt" function for all incoming emails eliminating ability to determine if email is received. •On average workers spend more than 30% of their time reading email. •If an employee is earns $35k per year, more than $10,000 is being paid to read email.
    • 8. Improve Sales with Effective Internal Sales and Sales Management Communication Examples of communication channels that are overused, underused, misused or just not being taken advantage of: SharePoint or Intranet For Internal Communication ◾Is what is being posted on actually being viewed? ◾Is what is being posted understandable? ◾How often is it being viewed after initial post to ensure complete understanding? Most companies use intranet or SharePoint technology to improve internal communication. However without a measurable way to drive people to a Document Sharing or Update site, investing money alone simply does not improve business communication.
    • 9. Improve Sales with Effective Internal Sales and Sales Management Communication Examples of communication channels that are overused, underused, misused or just not being taken advantage of: Relying on Supervisors or Trainers do deliver the message: ◾Are the people responsible to deliver crucial information delivering on time or at all? How do I know for sure? ◾Are they able to articulate the message in the way that a point needs to articulated? ◾Are the messages they are delivering being understood and retained? ◾Without going to everyone directly how can I prove that employees are receiving the crucial communication properly and at the crucial time?
    • 10. Improve Sales with Effective Internal Sales and Sales Management Communication Increase Sales and Sales Staff Performance with Internal Communication Desktop Alert Software Desktop Alert Software empowers you to immediately send out desktop or mobile alerts through various flexible messaging channels so your key messages will never be ignored, pushed to the side or deleted ultimately resulting in better one way communication and message consistency across any position, department, location, network or device. With full real time reporting analytics and a suite of internal communication alerts vehicles that is a perfect fit for sales, your organization can greatly improve operational efficiencies and have a positive and immediate impact on production, loss of revenue and employee turnover due to poor communication. Efficiency improvements may be in the form of lowering operational expenses, increased production and a culture changing focus on generating activities that are based on value and organizational objectives.
    • 11. Desktop Alerts - High Cut-through Send important updates or emergency notifications directly to staff as desktop pop-up alert messages. Scrolling Desktop News Feed Update staff without disrupting employee tasks with powerful and persistent desktop scrolling ticker messages. Screen Savers and Digital Signage Get the word out to individuals, departments, custom groups or entire organizations or common area screens or kiosks with customizable Screen Saver Digital Signage. Internal Newsletters: Aggregate internal emails, memos, general updates and Xcomms Alerts into one resource to reduce information overload. EMPLOYEE RSVP / OPT IN SOFTWARE Customize Qualifying questions and offer opt in for any event. Perfect for company events, overtime opportunity notifications and more. Desktop Wallpaper With a wide range of formats supported you can publish messages directly to any desktop background. Staff Quiz Tools Reinforce Staff learning, Build engagement and Increase employee skills while identifying knowledge gaps. Send as desktop alert or hyperlink. Staff Survey - High Response Rates Pulse check your organization by creating instant employee surveys and measure effectiveness with real time reporting. VIDEO POP-UPS Link to network videos or online sources to increase views of Existing videos as well as improve employee engagement. MOBILE EMPLOYEE ALERTING Mobile employee messaging allows you to send updates for those employees who are on the go. XComms Direct Offers Unique Communication Channels to Improve Communication and Performance in ANY Organization.
    • 12. There are few things we would like to point out as you are considering our internal communication solutions: •Pop-Up Alert, Video Alerts, Newsletters and Event Opt in Channels are INCLUDED with unlimited alerts. •No mandatory recurring fees after initial purchase. •The package includes a locally hosted option. •No additional cost for server software or licensing fees. •Setup support included in initial cost. To schedule a demo or to request information or pricing, please don’t hesitate to reach out to us. We can be emailed directly at info@xcommsdirect.com or call (855) 323- 9663. We will be available at your convenience.
    • 13. To learn how Xcomms Direct Can Help You Improve Sales with Effective Internal Sales and Sales Management Communication Contact Xcomms Direct Today Or Visit www.XCommsDirect.com Call us: Email Us: Visit Us: 1–855–323–9663 info@xcommsdirect.com www.XCommsDirect.com
    • 14. www.XCommsDirect.com 855-323-9663
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